Business Central support
Already using Business Central? Get help fixing issues, improving your setup and training your team, from a consultant who knows the system well.
Support that goes beyond tickets
Most support requests are symptoms of something in the setup: a posting group pointing to the wrong account, a missing batch job or a process people work around. We fix the request and the cause behind it.
Troubleshooting
Posting errors, setup problems, failed jobs and unexpected results.
Configuration improvements
Cleaner posting groups, dimensions, approvals and number series.
User training
Role-based sessions for new staff or new processes.
Process reviews
Find manual steps and slow spots, and fix them.
Integration support
Monitor and fix connections with other systems.
Enhancements
Small extensions, reports and changes as your business grows.
A Business Central health check
New support clients usually start with a health check. It gives you a clear picture of your system and a prioritized list of fixes, whether or not you continue with us.
- Setup review. Posting groups, dimensions, number series, costing and approvals.
- Data review. Unposted entries, inventory value against the general ledger, and duplicate records.
- Jobs and integrations. Scheduled jobs, connector errors and failed syncs.
- Security. User permissions and who can post what.
- Report. A plain-language list of findings, ranked by business impact.
What happens when you ask for help
Simple, predictable and handled by the same consultant each time, so you never have to explain your setup twice.
Tell us what’s wrong
Email a short description and, if you can, a screenshot or the document number involved.
We diagnose the cause
We reproduce the problem in a sandbox where possible, so your live data stays safe while we investigate.
Fix, test and explain
We apply the fix, confirm it with you and explain what caused it in plain language.
Prevent it next time
Where it makes sense, we change the setup or add a check so the same issue doesn’t come back.
Choose the support model that fits
Hourly consulting
Pay only for the time you use. Good for occasional questions and one-off fixes.
Ask about hourly support →Monthly support plan
A set number of hours each month, agreed response times and a regular review of your system.
Ask about monthly plans →Fixing month-end at a company that inherited its setup
A wholesaler went live on Business Central two years ago with another partner. Month-end now takes days because inventory value in reports never matches the balance sheet, and posting errors stop invoices going out.
| Stage | What happens |
|---|---|
| Health check | Review costing setup, inventory posting groups, scheduled jobs and recent posting errors. |
| Findings | The Adjust Cost – Item Entries job was not scheduled and two item categories posted to the wrong inventory accounts. |
| Fix | Correct the posting setup, run cost adjustment, post inventory cost to the general ledger and reconcile the difference with the accountant. |
| Prevent | Schedule nightly cost adjustment and add a simple month-end checklist inside Business Central. |
| Ongoing | Move to a small monthly plan covering questions, minor changes and a quarterly review. |
Outcome: Inventory value in Business Central matches the balance sheet, invoices post without errors, and month-end takes hours instead of days.
This example shows how we approach this kind of project. It is not a client case study.
Can you support a system another partner implemented?
Yes. Many support clients come to us after their original implementation. We usually start with a health check so we understand how your system was set up before changing anything.
Do we have to move our Microsoft licenses?
No. Your licenses can stay with your current licensing partner or Microsoft. Support covers the system itself, not where the subscription is billed.
Hourly or monthly: which is better?
Hourly suits occasional questions and one-off fixes. A monthly plan suits businesses that want regular improvements, priority response and someone who knows their system well. You can start hourly and move to a plan later.
What if a fix needs development work?
Small changes are handled within support time. Larger changes, such as a new integration or extension, are scoped and quoted separately so you approve the cost before work starts.
Need help with Business Central?
Describe the issue and we’ll get back to you with next steps within one business day.